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Returns & Refunds

Any requests to return an order must be made, in writing, within 7 days of receipt of goods. In order to take advantage of this you MUST have a return authorization number obtained by emailing our Customer Support Team at sales@lighting-options.uk any returns made without an returns number will be refused.

You will need to return the goods back to us via your chosen courier at your expense. We do not accept part order returns. All credits will be processed within 30 days.

Goods that are supplied as special order cannot be cancelled and are non returnable and non refundable. Some items may be a subject to a re-stocking or handling charge on items that not in our stocked portfolio. The maximum re-stocking charge would be 25% of the total net price of the product in question. You must return the goods at your expense in an unused, undamaged condition.

Returns will not be accepted on any accessories and/or product overages not used.

If you return an item as "damaged" which is subsequently found not to be you will be liable for the return delivery charge where applicable.